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38:49 Transition from ServiceNow to… Transition from ServiceNow to TeamDynamixTDX-20230606	Transition from ServiceNow to TeamDynamixTDX-20230606 Presenter: Filomena Cartwright, Sam Litfin Information Technology Services is excited to go live with SUNY Empire's new service management system, Team Dynamix. This presentation will review how… its team dynamics service request knowledge base power of virtual connections ticket team dynamics knowledge client side technician chat questions articles thing option base status bit field lot students technicians options From Joel Glastetter 6 plays 0
01:48 Viewing Tickets in the Client Portal Viewing Tickets in the Client Portal	Viewing Tickets in the Client Portal This video will explain how all users can view their submitted tickets in the teamdynamix client portal ticket tickets comment button client empire suny dot request portal incidents trail breadcrumb feed save content person update individual incident From Adam Deyglio 39 plays 0
01:55 Student option for Submitting a ticket using the… Student option for Submitting a ticket using the Client Portal	Student option for Submitting a ticket using the Client Portal This video will explain how students will submit incidents in the Teamdynamix client portal description issue ticket incident desk answer empire suny dot url options submit problems document error screenshot attachments copying resolution problem From Adam Deyglio 20 plays 0
01:53 Employee option for Submitting a ticket using the… Employee option for Submitting a ticket using the Client Portal	Employee option for Submitting a ticket using the Client Portal This video will explain how employee's and staff will submit an incident in the Teamdynamix client portal ticket description question issue location dot url incident desk options submit problems document error screenshot attachments copying resolution problem detail From Adam Deyglio 28 plays 0
01:35 TeamDynamix Client Portal Overview TeamDynamix Client Portal Overview	TeamDynamix Client Portal Overview This video will give users an idea of the TeamDynamix user interface portal client desk empire request team representative base knowledge features students dot ticket dynamics agent chat articles answer issue side From Adam Deyglio 63 plays 0 Creative Commons Attribution License
33:20 Digital Learning Environment (DLE): Briefing… Digital Learning Environment (DLE): Briefing Session - 06/28/2022	Digital Learning Environment (DLE): Briefing Session - 06/28/2022 SUNY Empire’s Digital Learning Environment (DLE) Communications Subcommittee will host monthly briefings to update the college community on the transition to our new learning management… dle brightspace courses conversion moodle access learnscape faculty questions question hours training empire ticket term things lot students fall adcs bit From Lindsay Bryde 75 plays 0 Creative Commons Attribution - NonCommercial - NoDerivs License
04:00:00 AC CC1 Assessing Our Momentum How Does the Work… AC CC1 Assessing Our Momentum How Does the Work of the Process Improvement System Benefit Our Students	AC CC1 Assessing Our Momentum How Does the Work of the Process Improvement System Benefit Our Students AC CC1 Assessing Our Momentum How Does the Work of the Process Improvement System Benefit Our Students all college 2022 ticket committee process college students tickets learning things contract questions thing contracts person question student lot improvement presentation slide idea From Kevin Bane 9 plays 0 Creative Commons Attribution - NonCommercial - NoDerivs License
30:27 8/26/21 - Frequently Asked Questions for Success… 8/26/21 - Frequently Asked Questions for Success in Moodle	8/26/21 - Frequently Asked Questions for Success in Moodle The EdTechs will present answers to the top questions that we get each semester from faculty and students alike. We will be looking at proactive things you can check and setup in the… eet eet webinar faq moodle moodle help moodlerooms questions students settings quiz assignment student courses meeting edit teams block instance assignments groups discussion menu screen option ticket From Lindsay Bryde 33 plays 0 Creative Commons Attribution - NonCommercial - NoDerivs License
01:52 Getting to Your Courses Getting to Your Courses	Getting to Your Courses Accessing your Moodle courses at SUNY Empire State College browsers college educational technology e.s.c. knowledge service support access internet include resources username explorer students online teaching component moodle access moodle management forward slash menu bar ticket introductory documentation possibilities courses contact button From Michael Fortune 167 plays 0 Creative Commons Attribution - NonCommercial - NoDerivs License