Transition from ServiceNow to TeamDynamixTDX-20230606
From Joel Glastetter
Presenter: Filomena Cartwright, Sam Litfin
Information Technology Services is excited to go live with SUNY Empire's new service management system, Team Dynamix. This presentation will review how to navigate the new portal and ticketing system. This includes an overview of the following topics: Submitting tickets and service requests through the client (customer) portal, basic ticket handling as a user (technician), and navigating the Knowledge Base.