Ask5: Leading with Heart with Carol Hartmann, '09, '13, & '17
From Anita Brown
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In Ask5: Leading with Heart, SUNY Empire alumnae, Carol Hartmann, '09, '13, & '17 discussed the meaningful work of the Alzheimer’s Disease Resource Center and the critical support it provides to individuals and families navigating Alzheimer’s disease and related dementias. Carol shared how the organization serves as a vital resource in the community, offering education, guidance, and compassionate support for those facing the challenges of memory loss.
In her role as the Director of Programs, Education, and Training, Carol discussed how developing meaningful programs and training opportunities helps both professionals and caregivers better support vulnerable populations. She stressed the importance of education—ensuring that those working with aging populations have the knowledge, empathy, and tools needed to provide compassionate, informed care. We also covered the essential skills professionals should bring when connecting individuals to community-based resources, including strong communication, relationship building, and a commitment to understanding the unique needs of each person and family.
For those interested in careers supporting aging populations or vulnerable communities, Carol offered thoughtful advice about staying curious, seeking opportunities to learn, and building the empathy and skills needed to make a meaningful impact.
Listen to the full conversation to learn more about the work being done to support individuals living with Alzheimer’s and the professionals who serve them.
Carol Hartmann is a nationally and internationally recognized leader in dementia care, aging services, and educational program development. As the Director of Education, Training, and Programs at the Alzheimer’s Disease Resource Center (ADRC), she designs and implements innovative training for healthcare professionals, caregivers, and community members, while leading conferences, workshops in Long Island Libraries, and certification courses. Carol also designs programs specifically for people living with dementia. She was recently selected as an advisor for the New York Library System in the American Library Association Aging Together project.
As a Master Instructor for the National Center for Montessori and Aging, Carol specializes in adapting Montessori principles for older adults, particularly those living with dementia. She has successfully implemented programs across the United States and internationally, delivering evidence-based training, mentoring instructors, and advancing research in Montessori aging practices. Carol holds a certification in Ethics in Health Care and an ethics certification through the Archdiocese of New York.
With over two decades of experience managing day health centers, dementia programs, and community-based initiatives, Carol has a proven track record of program design, staff leadership, budget management, and regulatory compliance. She has pioneered therapeutic and recreational programming, developed caregiver support initiatives, and advocated for dementia-friendly practices across healthcare and community settings.
Carol holds an MBA and a Graduate Certificate in Health Care Management from SUNY Empire State College, is NCCAP-certified, and has received numerous awards recognizing her dedication to Alzheimer’s care and professional education.
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